I went to Florence to meet a couple for lunch today. There was road construction just before I got to Florence. Four miles of one-way traffic. Held me up for a bit.
Had the most delightful conversation. I met this couple through Love in Action. She makes the patches that she sold at a rally as a fundraiser for Love in Action. We have a lot in common and conversation was fast and easy. So fun to talk to other like-minded people and be able to go deep!
Came home and rested for a bit. Kathy had picked up some virus on her phone and was really frustrated. Her phone was starting to overheat when she used it so we decided it was time to get it replaced before it started a fire.
Went to the Verizon store in Emporia. I asked for the grandson of a person I know. He was efficient and helpful. I wanted to add Kathy’s phone to my service. He said he couldn’t do that but put in a call to someone and said they would call back within 30 minutes. We decided to head home.
We got just outside Emporia when they called. The lady that called talked faster than my ears could listen. I had to ask her to slow down. She kept rattling on and finally took a breath so I could tell her to start over and go slowly.
She got confused quickly. Told us my phone had a transfer request on it and she couldn’t do anything. She was trying to transfer my phone to Kathy’s line. We must have told her ten times she had it backwards. She finally figured out what we wanted and then said she couldn’t help us. She needed to talk to the guy at the phone store. WTF?
Luckily I had pulled over while we were talking to her. We turned around and headed back to the Verizon store. Kathy misunderstood and hung up on the lady. Oops.
We got back to the store and told the guy what was happening. He managed to figure out a way to do the transfer at the store without talking to the lady. Not sure why he couldn’t do that to start but oh well.
We got that done and then we each got new phones – free but for a price! It was going to take 30 – 45 minutes for the data to be transferred. We went to Braum’s and got an ice cream treat. Then I filled my car up with gas and went to the bank to get some cash for the weekend.
We went back to Verizon and the transfer was all but done. The guy made sure both phones had transferred the most important stuff and finished us up. Over $400 and three hours of our time we were done and headed home. We had to get new Otter boxes and screen saver covers. He said my first phone bill will be high as we have to pay connecting charges, sales tax, etc. etc.
I’m glad I went with Kathy as I am not sure she could have navigated all that herself. She definitely needed a new phone. I could have waited but I either had to get it now or take a chance that they would have a deal later.
It will take us a day or two to figure out all the new things on the new phone. The older I get the harder change is. We talked about Kathy getting an Apple phone but decided it would be easier for her to stick with her Samsung as that is what she has always had. I don’t know how to work her phone so can’t help her much but I think it would have been very hard for Kathy to learn a new phone system.
Tomorrow some friends are coming over to share their Camino adventure with me. They walked a much shorter version of it than I did and I am anxious to hear about their journey. No plans for Wednesday or Thursday. Since I got my errands taken care of today I may not need to go to Emporia again this week. Friday I am going out of town for the weekend and will be back Sunday early evening.
Got a donation for Love in Action in the mail today. We are getting closer and closer to reaching our $1,000 goal. We have less than $200 to go to reach the goal.
Dealing with big corporations is hard! I don’t think customer service is a priority these days. The girl we were working with over the phone didn’t know how to listen. Not sure why he was able to help us the second time but not the first time. When the lady called us we were put on hold for three minutes waiting for her to come on the line. Guess our time is expendable and their time is valuable. Hoping that I don’t have to interact with them again for a bit.
I asked the lady that I met with today if she was running Love in Action what she would do differently. She said nothing. She worked in the prison system for most of her nursing career and understands the system better than most. It was reassuring to hear her say nothing. We talked about how others can’t or won’t understand what we are up against when dealing with the prison culture. I need to remember to let it go when I run into someone that challenges me on it.
Grateful for friends made through Love in Action, grateful the phone deal is done, and grateful I don’t have to deal with big corporations most days.
