I had a rough night on the hot line last night. One of the calls I notified the supervisor I was concerned about the texter even though they didn’t meet our Imminent Risk criteria. The supervisor said she would look at the convo but never got back to me during the entire convo.
Then my next call was super stressful. This one was a medical emergency due to a suicide attempt. It was clear from the beginning of the call to me that we needed to call an ambulance for them. It took the Supervisor 1 1/2 hours to get there. At several points I didn’t know what to say to the texter so I would ask the Supervisor. If she responded at all it took over 5 minutes for her to do so. Several times she prompted me to ask the texter something I had already asked them. Needless to say I didn’t feel very supported during the call. I was fit to be tied by the end of the call. I notified the Platform Manager of my frustration and asked her to get involved. After she did the Supervisor got a bit more interested in getting the person some help.
At one point I even asked to have the call transferred to another CC as I didn’t want to be a part of it if we weren’t going to get the texter some help. The Supervisor ignored my request.
They finally decided to call an ambulance for the person. I will never know how serious her wound was and what the outcome was.
I get a note from my Coach after every call that requires a rescue call. I responded and let her know I was not OK with how the supervisor had reacted and how slow they were to respond and help. I have signed off from my shifts on the calendar for a month. I’m not sure if I can go back or not.
It really bothered me that it took 1 1/2 hour to call rescue. I’m not sure I could ever be a part of another call like that again. I’ll have to sit with this situation and see where my feelings end up. I may not be able to return to this work.
It has been a quiet day on the Smokey prairie today. Lots of burning all around us today. The sunset was a big red ball slowing dropping into the smoke filled horizon. We can see the ribbons of fire still burning to the west and north. The smoke haze was especially thick today.
Jim taught his class today. He only has one more to do in this series and then April 12 he starts a three-week class for KU OSHER. He keeps busy getting his classes ready.
I didn’t make it in to paint this morning. I was still too upset about the hot line last night. I didn’t sleep well last night so took a good nap this afternoon.
We had leftovers for dinner so I didn’t have to do much for dinner. Will have to think of something to fix for tomorrow night.
Tomorrow I need to go to Emporia to get groceries for our Easter Thanksgiving feast. I will start baking Saturday.
Jim read a part in his church’s Zoom Thursday Easter service tonight. It was nice to see some familiar faces on the Zoom screen. It was a lovely service.
Grateful for the beauty of prairie fires, grateful an ambulance was finally called to get my texter to a hospital for some care, and grateful for leftovers on a night I didn’t feel like cooking.